SHIPPING POLICY
GENERAL INFORMATION
While we provide guidelines for how long delivery takes, we cannot and do not guarantee delivery times. During holiday periods such as Christmas lead times maybe extended slightly as some suppliers have shutdown periods and deliveries can be unavoidably delayed due to high volumes of parcels being handled in delivery depots. All items are self assembly unless otherwise stated. Multiple orders receiving free delivery will be delivered in one drop, split date deliveries will be charged accordingly.
DELIVERY INFORMATION
Here at Specialnights all items are delivered free of charge within England, Wales and Scotland (excluding the post codes listed in “How much the delivery cost” section.)
If you are in the Scottish highlands our couriers charge a nominal fee for this service (*Please see “How much the delivery cost” section”)
Please note that we currently do not deliver to the following areas and postcodes:
- Isle of Raasay: IV40
- Isle of Skye: IV41 – IV56
- Inner Hebrides: PA20, PA28 – PA78
- Muck & Rum: PH41 – PH44
- Outer Hebrides: HS1 – HS99
- Arran & Millport: KA27 – KA28
- Orkney Islands: KW15 – KW17
- Shetland Islands: ZE1 – ZE99
- Isle of Man: IM1 – IM99
- Isle of Wight: PO30 – PO41
- Jersey: JE1 – JE99
- Guernsey: GY1 – GY99
- Isles of Scilly: TR21 – TR25
- Ireland & Northern Ireland
- Additional Restricted Areas: PH30 – PH35, PH49 – PH50, KW11 – KW14
If you are unsure whether we deliver to your area, please contact our support team before placing your order.
Please note, all customers will be notified via email from our customer services team sales@specialnights.co.uk with order confirmation and delivery timescale which is within 7 days of placing your order.
HOW MUCH THE DELIVERY COST?
Free UK Delivery
We offer FREE standard delivery across most UK mainland areas.
Some remote areas in Scotland may incur an additional delivery fee charged by our courier partners.
Scotland – Zone 2 (£40 Delivery Charge)
Includes parts of:
- Aberdeen
- Dundee
- Dumfries & Galloway
- East Lothian
- Falkirk & Stirling
- Inverness surrounding areas
- Fife
- Paisley & surrounding areas
- Perthshire
- Scottish Borders
Applicable Postcodes:
AB1–AB30, DD1–DD11, DG5–DG14, EH39–EH42, FK17–FK21, G81–G84, IV1–IV6, IV12–IV13, IV30–IV36, KY1–KY16, PA1–PA19, PH1–PH14, TD10–TD15
Scotland – Zone 3 (£80 Delivery Charge)
Includes remote Highland and island regions.
Applicable Postcodes:
AB31–AB43, IV7–IV20, IV63, KW6–KW10, PA21–PA27, PA80, PH15–PH26
WHAT TIME WILL YOU DELIVER?
Our Standard delivery service operates between 8am – 9pm MON-FRI with an approximate 3-hour time slot provided.
We cannot unfortunately, determine any time slots for the standard delivery service, these are issued solely by the courier and cannot be changed once issued. Time slots are an approximation only and the actual delivery could fall outside of this estimation.
You will normally receive a SMS/e-mail the evening prior to a standard delivery to inform you of your estimated 3-hour delivery slot for the following day.
The courier team will try to contact you on the day of delivery 30 – 60 minutes prior to arriving to let you know they will be with you shortly. Please be aware we cannot guarantee the pre call and it is strongly advised the customer makes necessary arrangements to ensure the property is occupied at all times on the day of delivery.
